Frustrated

Can I just say that getting a baby stroller and car seat was supposed to be a fun thing? Well it has been anything but fun. Let me tell you the story. First, we go to the store to purchase it and find out that we are a day early for a sale that they sent us the advertisement for two days ago. Then, we wake up, purchase the stroller and go home. No problems there. My husband got the stroller all put together and then I look at it and realize that there is a huge bolt sticking out on one side of the frame. I become quite confused by it and think that it is a manufacturer error. So back to the store we go with the completed stroller. Well, we get there and realize that the display stroller has the same thing so there is no point in exchanging ours for a new one. At this point I am utterly embarrassed because we came to bring it back and there was no problem with it. So we leave and go home. (later we come to find out that the big bolt it so you can secure the stroller when it is folded and it has a nice little thing you hook on to it).

So, Last night, my mom and I were trying to figure out the stroller and car seat combo and I'm practicing putting the car seat on the stroller and taking it off and all that and the infant tray keeps falling out of the place it is attached to. So, I take it off and look at it and realize that there is a pin you push to put the infant tray in so it stays securely on the stroller when it is installed and ours doesn't have one. So by that time I'm ready to scream because it means another trip back to the store. This would be fine and dandy IF the store was close but we have to drive 30 minutes each way. After the first stroller return incident I did NOT want to go back because I was embarrassed. Well, I sat there being annoyed when I saw a paper nestled inside the instructions that says: "If you experience any difficulty with assembly, missing parts or use, please DO NOT return this item to the store. Retail stores are unable to properly assist you. Contact our customer service department directly for assistance..."

So I am happy again because it means that we can get the problem taken care of without returning to the store. So I call this morning and the lady basically treated me like I was an idiot. Little did she know that she was the idiot. I explained the problem in plain English (and she spoke English without an accent so I know she understood me) and she says that there is no pin. So I calmly say to her, "Let me explain this to you again." and proceed to do so. At this point, she puts me on hold and then comes back on the line and says, "Is there a red button that you push on your infant tray?" I told her there was. She then says that is the button I push that gets it off and on. At this point I ready to scream at her, "Are you a freaking idiot?!" but instead I just say, "I know that there is a button on there to open and close the tray. I was talking about the other side which is supposed to be securely attached. Ours keeps falling out." She puts me on hold again. At this point I am frustrated beyond belief so I pull out my trusty instructions (which she should have looked at in the first place) to read to her exactly what I'm talking about. When she comes back on she just says that they can replace it but I have to e-mail them a copy of my receipt. Well, I have no scanner so how am I supposed to do that?

So, since I am so frustrated with that way of getting the issue fixed we will just have to go back to the store and exchange it. I hope I don't get utterly embarrassed this time. Oh the joys of parenthood...and I'm not even a parent quite yet! Lol. Sorry this is so long! Thanks for reading.